Typical Use: Post-deployment help, bug fixes, performance monitoring
Duration: Long Term (6+ months recommended)
Delivery: Monthly or quarterly retainer
Billing:
- Preferred: Fixed monthly fee for N hours of support (e.g., £X/month for 8 hours standby)
- Optional: Pay-as-you-go hourly
Client Fit:
Companies who need peace of mind for deployed firmware, or can’t risk full-time embedded engineers for rare issues.